bd128's Privacy Policy
Protecting your personal information is our top priority. Read this policy to learn how we use and store your information.
This Privacy Policy ("Policy") applies to the collection, processing, storage, and protection of personal information of bd128 platform users ("you" or "user"). By accessing the bd128 website (https://bd128.lat) or creating an account, you are considered to have agreed to the terms of this Policy. We handle information of users in Bangladesh with appropriate care and responsibility.
1. Information We Collect
Personally Identifiable Information
During account registration and verification, we may collect the following information:
- Full name, date of birth, and national ID number (for KYC verification)
- Email address and mobile phone number
- Address and residential details
- Payment method details: relevant information for bKash, Nagad, Rocket, Upay, or bank accounts
- Copies of documents submitted as proof of identity (such as national ID card, passport)
Automatically Collected Information
When you visit our website, certain information is collected automatically:
- IP address and device type (desktop, mobile)
- Browser type and version
- Pages you visited, session duration, and click data
- Date and time of access (Bangladesh Standard Time, UTC+6)
- Referral URL (the site you came from)
Cookies and Tracking Technologies
The bd128 website uses cookies and similar technologies. These cookies help improve site functionality, remember your preferences, and manage sessions. You can disable cookies from your browser settings if you wish, but some services may become limited as a result.
2. Purpose of Information Use
Account Management and Service Delivery
We use your information to provide services for the following purposes:
- Account creation, management, and verification (KYC process)
- Processing deposits, withdrawals, and financial transactions
- Providing bonuses, promotions, and VIP benefits
- Resolving technical issues and managing customer support
- Providing assistance through 24/7 Bengali live chat support
Security and Fraud Prevention
We use information to keep your account and funds secure. This includes detecting unusual transactions, preventing multiple accounts, taking action against fraud, and following anti-money laundering (AML) policies. We monitor your activity to ensure SSL encryption and fair play.
Communication and Marketing
With your consent, we may contact you by email regarding the following:
- Important notifications and updates related to your account
- Information about new promotions, bonus offers, and special events
- Security alerts and changes to the privacy policy
You may request to unsubscribe from marketing communications at any time.
Platform Improvement and Analytics
We improve the site experience by analysing user behaviour. This information is used in fully anonymised form and is not used to identify any individual separately.
Data Sharing with Third Parties
bd128 does not sell or rent your personal information. However, information may be shared with third parties in certain specific circumstances:
Payment Processors
Information necessary to complete financial transactions through bKash, Nagad, Rocket, Upay, or banking infrastructure is shared. These third parties follow their own privacy policies.
Technology Service Providers
Limited information is shared with partners who provide gaming software, server hosting, cybersecurity, and technical support, which is essential for operating the service.
Legal Obligations
We may be required to disclose information when mandated by a court order, a lawful request from a government authority, or a legal process. In such cases, we will always share only the minimum information necessary.
KYC and Verification Services
Trusted third-party KYC services may be used to ensure identity verification. This process is conducted in a fully secure and encrypted manner.
Data Retention and Security
Data Retention Period
We retain your information for as long as your account is active and for as long as necessary to meet relevant legal obligations. Even after an account is closed, certain information may be retained for a period of time for anti-money laundering and fraud investigation purposes. When information is no longer needed, it will be securely deleted.
Security Measures
bd128 applies industry-standard technical and administrative measures to keep your information secure:
- SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
- Secure server infrastructure and regular security audits
- Strict access controls — only authorised staff can view personal information
- Two-Factor Authentication facility
- Continuous system monitoring and detection of suspicious activity
However, no internet-based system is completely impenetrable. We make every effort, but an absolute guarantee of data security cannot be provided.
Your Rights
Right to Access and Correct Information
You may request from us at any time:
- Access: You have the right to know what information of yours we hold.
- Correction: If your information is incorrect or incomplete, you may request that it be corrected.
- Deletion: In certain circumstances you may request that your information be deleted, however it may not be possible to delete all information due to legal obligations.
- Restrict Processing: In certain circumstances you may request that the processing of your information be restricted.
- Unsubscribe from Marketing: You may request to opt out of promotional communications.
To exercise these rights, email [email protected]. We will respond to your request within a reasonable time.
Withdrawal of Consent
Where consent is required for processing your personal information, you may withdraw that consent at any time. However, any processing completed before the withdrawal of consent will remain valid. In some cases, withdrawing consent may limit your use of certain services.
Protection of Minors
Age Restriction
bd128 is strictly for persons aged 21 or older. We do not intentionally collect information from anyone under the age of 21. Age verification is mandatory at registration. If we become aware that information from a minor has been collected, we will immediately close that account and delete the relevant information.
If you believe a minor has illegally opened an account, please notify us at [email protected].
Third-Party Links
External Services and Game Providers
The bd128 platform uses software from various game providers including Pragmatic Play, Evolution Gaming, JILI, and Spribe. These providers follow their own privacy policies and your information may be passed to their systems. We are not responsible for the privacy practices of these third parties, but we only work with trusted and verified partners.
Changes to the Policy
Updates and Notifications
bd128 reserves the right to update this Privacy Policy at any time. If any significant changes are made, we will notify you by one or more of the following methods:
- A notification will be sent to your registered email
- A clear notice will be displayed on the website
- The "Last Updated" date at the top of the page will be changed
Continued use of the website after an update will be considered as your agreement to the revised policy. You may be asked to give your consent again after a policy update.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Email: [email protected]
Live Chat: 24/7 Bengali live chat support available
We generally try to respond to your email within business days. For urgent matters, please contact us via live chat.